HomeShipping & Refund Policy
Shipping & Refund Policy
Last Updated: July 2026
Order Processing
Every TLC card is custom printed on demand once your order and payment are confirmed. We prioritize precision over speed to ensure your digital card arrives exactly as designed:
- Processing Time: 1–2 business days to prepare and print your card after payment confirmation.
- Cut-off: Orders placed after 3:00 PM are processed the following business day.
- Order Confirmation: You will receive an email once your order enters the printing queue, and another once it ships.
Shipping Rates & Delivery Times
We currently ship exclusively within the Philippines via trusted courier partners. Delivery timelines vary depending on your location:
| Zone | Estimated Delivery | Shipping Fee |
|---|---|---|
| NCR (Metro Manila) | 2–4 business days | ₱60.00 |
| Luzon | 3–6 business days | ₱70.00 |
| Visayas | 5–8 business days | ₱90.00 |
| Mindanao | 5–8 business days | ₱90.00 |
Note: Delivery estimates begin once your card has shipped, not from the date of order. Outlying island provinces (e.g. Batanes, Siargao, Basilan, Sulu, Tawi-Tawi) are covered under their nearest zone above and may experience additional transit time.
Order Tracking
Once your card ships, you will receive a tracking number via email. You can also view your order status anytime from your TLC dashboard:
- Real-time status updates: Received, Printing, Shipped, and Delivered.
- Tracking number and courier details sent directly to your registered email.
- Support team available to assist with delayed or lost shipments.
Order Cancellations
Because production begins shortly after payment confirmation, cancellation windows are limited:
Before Printing
Full refund available if your card has not yet entered the printing queue. Contact us immediately after checkout.
After Printing
Once printing has started, the order can no longer be cancelled as materials have already been customized for you.
Refunds & Replacements
Your satisfaction matters to us. We offer refunds or free replacements under the following circumstances:
- Card arrives damaged, defective, or with a printing error that is not your fault.
- NFC chip fails to tap or link properly upon first use.
- Package is confirmed lost in transit by the courier.
To request a refund or replacement, contact us within 7 days of delivery with your order reference number and photos of the issue where applicable.
Non-Refundable Situations
- Buyer’s remorse or change of mind after printing has started.
- Incorrect information submitted by the customer during checkout (e.g. misspelled name, wrong contact details).
- Physical damage caused by the cardholder after successful delivery.
Refund Processing Time
Approved refunds are processed back to your original payment method within 3–5 business days via PayMongo. You will receive an email confirmation once the refund has been issued. Processing times may vary slightly depending on your bank or e-wallet provider.
Need Help?
Our team is here to help with any shipping or refund concerns. Reach out anytime at hi@taplinkconnect.com or visit our Contact page to send us a message directly.